How to ask for help

Before submiting a ticket or posting a help request to the mailing list make sure that it wasn't already submitted.
Also, be sure to check the FAQ, it might have a solution for your problem.

If its a bug or support request, Provide as much information as possible about the problem:

• describe how to reproduce the problem.
• Include a short descreption of the problem history, IE:
  • It worked fine and then I did <something> and the problem appeared
  • It never worked
• describe how you installed FireStats: as Standalone? hosted inside WordPress?
• if you have any javascript errors, include them (you can also attach a screenshot).
• if you have found relevenat PHP errors in the server log include them as well.
• Specify your browser and OS versions.
• Specify version of software running on the server:
  • PHP
  • Mysql
  • Apache
  • WordPress, Joomla, Drupal or any other system that you have integrated FireStats with.